Refund policy

● 30-Day Satisfaction Guarantee

  We want you to love your filament. If you're not satisfied for any reason, we'll make it right.

  Returns
  - You have 30 days from delivery to initiate a return
  - Filament must be unopened and in original packaging (vacuum-sealed)
  - Contact us at sales@forgely3d.com to request a return — we'll provide a prepaid shipping label

  Opened Filament
  - If you opened the spool and the filament is defective (inconsistent diameter, contamination, poor layer adhesion,
  snapping), contact us with photos and we'll send a free replacement or full refund — no need to return the defective
  spool
  - We cannot accept returns on opened, non-defective filament due to moisture sensitivity — once the vacuum seal is
  broken, we can't guarantee quality for resale

  Damaged in Shipping
  - If your order arrives damaged, contact us within 48 hours with photos
  - We'll ship a replacement at no cost

  Refunds
  - Refunds are processed within 3 business days of receiving your return
  - Original payment method will be credited within 3-7 business days
  - Original shipping costs are non-refundable unless the return is due to our error

  Cancellations
  - Orders can be cancelled for a full refund before shipping
  - Once shipped, standard return policy applies

  Contact
  Email: sales@forgely3d.com
  Visit: 5519 S 1900 W, Roy, UT 84067 (Mon-Fri 11-6, Sat 11-3)